Services
What We Do
CRI delivers four core capabilities to federal, state, and local government programs as well as commercial organizations. We believe digital transformation and operational excellence are what make it possible for programs to deliver better outcomes for the citizens and communities they serve.
Whether you need to scale a contact center, modernize a business process, strengthen your IT security posture, or augment your program team, we have the experience and the people to support you.
Contact Center
Contact Center Operations
Program Support
Federal Program Support
Secure IT
Secure IT Services
Mission-ready delivery
Secure, scalable, measurable support across programs.
Services
What We Offer
01 / BPO
Business Process Outsourcing
Government programs and commercial organizations run on fast-paced, high-volume operations, and managing them in-house isn’t always practical or cost-effective. CRI provides full-service business process outsourcing including the administrative and operational functions that keep programs moving, like data processing, back-office support, document management, and workflow optimization.
What sets CRI apart is our ability to mobilize quickly and operate at scale. We staff, train, and deploy large workforces in compressed timeframes, and we build the processes and quality controls to sustain performance.
02 / Contact Center
Contact Center Operations
CRI operates fully virtual, cloud-based contact centers built for the demands of constituent-facing government programs and commercial operations. We handle the full spectrum of inbound and outbound interactions across phone, chat, email, SMS, and IVR, and we build every contact center around the specific requirements of the program it supports.
Our agents are not pulled from a generic labor pool. We recruit, train, and develop them for the specific program they support, with a deliberate focus on delivering exceptional quality and customer experience at every interaction. Our quality assurance infrastructure includes call monitoring, calibrations, and regular refresher training to maintain consistent performance. And we build in the scalability to stand up 500+ FTE environments and surge quickly when program needs demand it.
03 / Federal
Federal Program Support
Government programs need people who understand the regulatory environment, the paperwork, and the mission. CRI provides professional services across a range of federal administrative functions, including Freedom of Information Act (FOIA) and Privacy Act (PA) support, acquisition and grants management, contract closeout, records management in accordance with National Archives and Records Administration (NARA) standards, and program mission support.
Our teams come prepared with the subject matter knowledge, technical expertise and clearances to operate in sensitive environments.
04 / Secure IT
Secure IT Services
CRI delivers IT services built for the security and compliance requirements of government and commercial programs. Whether your agency needs straightforward IT support or a complete infrastructure overhaul, our team brings the technical expertise and clearances to operate in sensitive, regulated environments.
From cybersecurity assessment and Risk Management Framework (RMF) support to IT service desk and help desk operations, our solutions are built to keep your operations running smoothly and securely. Our infrastructure is fully cloud-based, zero-trust, and designed to meet federal standards, including FISMA and ISO 27001.
Ready to modernize mission operations?
Connect with CRI to explore secure technology services, scalable program support, and responsive operations built around your goals.