Careers
Careers at CRI
CRI was recognized as one of the best places to work, a reflection of the culture we’ve built over two decades. We invest in our people at every level, from entry-level contact center agents to seasoned corporate professionals. The work environment and benefits may vary across our areas of business, but our commitment doesn’t. We take the work seriously and take care of the people doing it.
Customer Support
Contact Center
Professional
Professional Services
Corporate
Corporate Services
Growth
Promote from within
A Place to Grow
We take the work seriously and take care of the people doing it.
Careers
Types of Employment
CRI’s workforce spans three primary areas of work:
Customer Support and Contact Center
Our contact center team supports government programs through inbound and outbound calls, chat, email, and text. Roles range from Call Center Representative to Supervisor, with paid training and clear paths to grow into other areas of the business. Employees work remotely within a reasonable distance of one of our locations.
Professional Services
Our professional services team supports federal agencies across FOIA analysis, financial analysis, and contract and acquisition support. Roles range from junior to senior levels and require public trust clearances.
Corporate Services
Our corporate team keeps the business running, covering finance, contracts, recruiting, business development, and more. Positions are based primarily out of our Lowell, Arkansas headquarters and Alexandria, Virginia office, with hybrid and remote flexibility depending on the role.
Benefits and Perks
Benefits and Perks
CRI offers competitive benefits package that includes:
Medical, dental and vision insurance
Flexible spending accounts
Supplemental insurance options
Accrued PTO
Paid federal holidays
401(k) plan
Many roles are covered by the Service Contract Act, which provides additional protections and benefits for eligible employees.
Culture and Employee Life
Culture and Employee Life
At CRI, you’re not going to get lost in a crowd. Whether you’re supporting a large federal program or working out of our corporate office, you’ll be part of a team that communicates, collaborates, and looks out for each other.
We promote from within, invest in ongoing coaching and development, and build in the structure that helps people do their best work. CRI has always been committed to the veteran community, and we actively recruit and support veterans and military families across all areas of the business.
Don’t just take it from us! Here is what some of our awesome team members have to say!
My favorite thing about CRI is their commitment to their employees.
Amy
OperationsMy favorite thing about CRI is the patience and likeability of quite literally every co-worker I’ve interacted with here.
Joe
AccountingI appreciate that there’s opportunity for growth for those who want it.
Mandi
Business DevelopmentI am constantly amazed how kind, resourceful and determined my co-workers can be.
Cameron
OperationsEqual Opportunity
Equal Opportunity Employer
Central Research (CRI) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting team via email at recruiter@teamcri.com. This email is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not contact us about the status of your job application if you do not require accessibility assistance or an accommodation.
Messages sent for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.
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