Markets
Who We Serve
CRI builds and runs the operational infrastructure that keeps government programs moving. For more than 20 years, we’ve developed the people, processes, and systems to manage high-volume, regulated, public-facing operations at scale. The environments we work in don’t have much tolerance for error, and neither do we.
Federal
High-volume regulated programs
Local and State
Community-facing operations
Commercial
Certified operational support
Mission-ready delivery
Support for regulated, public-facing operations.
Markets
All markets
01 / Federal
Federal Market
Our federal experience runs deep. CRI has spent more than 20 years delivering operational services to civilian federal agencies across some of the most demanding, highly regulated programs in government. Our work spans contact center operations, business process outsourcing, program mission support, and secure IT services.
We’ve built our capabilities around the compliance, security, and performance standards federal programs require, with the cleared personnel, certified infrastructure, and continuous Authority to Operate (cATO) to back it up.
Federal Projects
One of five prime contractors on the Department of Education’s Federal Student Aid Unified Servicing and Data Solution (USDS), a $16B multiple award IDIQ contract.
Supported U.S. Citizenship and Immigration Services (USCIS) Service Center Operations with 700+ FTE processing 60,000+ files daily on a $146M contract.
Supported three simultaneous Small Business Administration (SBA) programs under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, standing up operations within 14 days of contract award.
Achieved a 22% FOIA backlog reduction at the Department of Energy, earning CPARS Exceptional ratings in Schedule, Management, and Regulatory Compliance.
02 / State & Local
State and Local Market
State and local agencies administering federally funded programs must meet strict requirements, often with limited resources and direct accountability to the communities they serve. CRI brings the same operational standards, security posture, and workforce infrastructure we’ve built for federal clients, scaled to fit the procurement and operations of state and local environments. We understand what it means to run programs that affect real people, and we build our teams accordingly.
State and Local Projects
Supported Pennsylvania Housing Finance Agency with contact center and program support services for state-administered housing finance programs.
03 / Commercial
Commercial Market
Some commercial organizations operate under the same quality, security, and operational rigor as their government counterparts. CRI provides IT support, contact center staffing and management, and financial recovery services to commercial organizations that need experienced, certified partners to help them operate and grow with confidence.
Our ISO 9001 and ISO 27001 certifications, FedRAMP-authorized platform, and TechLock designation mean commercial clients get the same security and quality standards we maintain for federal programs without having to build that infrastructure themselves.
Commercial Projects
CRI provides call center support services to a leading provider of loan servicing services including bilingual communications via phone, text and email systems.
Ready to modernize mission operations?
Connect with CRI to explore secure technology services, scalable program support, and responsive operations built around your goals.